At AAFY PERFUMES, we are committed to delivering the finest fragrance experience. Please review our policies for complete clarity and transparency before placing your order.
Return & Refund Policy
No Returns on Opened/Used Products
Due to hygiene reasons, we do not accept returns or exchanges once a product is delivered, opened, or used.
Damaged or Defective Products
If you receive a damaged, defective, or incorrectly shipped product, please contact our Customer Care within 24 hours of delivery.
Product Sensitivities
Our perfumes are crafted with a blend of natural extracts. We are not responsible for reactions caused by allergies or sensitivities. A patch test is recommended before use.
Refund & Exchange Eligibility
Refunds or exchanges are only applicable for damaged, defective, or incorrect products after verification.
- You must provide an unboxing video showing the product in its original packaging.
- Claims for missing or incorrect items must be made within 24 hours of delivery with proof.
- Damaged or leaked products due to transit must be reported within 24–36 hours of delivery.
Non-Delivery
If your order is marked “Delivered” but you have not received it, contact us within 48 hours of the delivery update. Claims after this period are not eligible.
Refund Processing Time
- Approved refunds are processed within 5–6 business days.
- COD refunds will be credited to your bank account within the same period.
- Refunds will only be made to the original payment method.
- If more than 15 business days have passed since approval and you have not received your refund, please contact us.
Exceptions / Non-Returnable Items
We do not accept returns for:
- Custom or personalized items
- Hazardous materials, flammable liquids, or gases
- Items purchased on sale or using a gift card
Cancellation Policy
Before Dispatch
Orders can be cancelled before dispatch with a 2% payment gateway fee deduction for prepaid orders.
After Dispatch
Once dispatched, cancellations cannot be processed.
- For prepaid orders returned to us, a ₹75 handling fee will be deducted from your refund.
Refunds for Cancelled Orders
Processed within 4–5 business days to the original payment method.
Damaged Goods on Delivery
If your package appears tampered with or damaged at the time of delivery, please refuse it and inform us immediately.
Contact Us
For any queries or claims, please contact our Customer Care team:
Contact No :
+919600197853
AAFY PERFUMES
Address: AMA Complex, Thirupoondi, Thiruppoondi East, Tamil Nadu 611110
google map: https://share.google/pUskW3cqgFmst883i
Instagram:
@aafy_perfumes
Youtube:
@Aafyperfumes
Contact No :
+919600197853
Whatsapp No:
+919600197853
Email:
aafyperfumes@gmail.com
By purchasing from AAFY PERFUMES, you agree to these policies. We strive to offer you the finest quality products and service, ensuring your fragrance journey is always exceptional.